A pattern of complaints
Single bad reviews happen to every agent. What drew attention to Loongbuy in 2026 was a cluster: between March and May, several buyers on Trustpilot described shipments that stopped moving and refunds that never arrived. Loongbuy hasn't been declared closed, and we haven't seen an official explanation. A cluster like this, with dates and similar details from unrelated buyers, is exactly the kind of signal that justifies caution.
This page explains what to do if you already use Loongbuy, and how Usfans compares if you're looking for an alternative.
Below: what to do with existing orders, how the two agents compare, and how to move your finds.
Not closed, but the complaints are consistent enough to act on.
If you have orders or a balance at Loongbuy
- Stop adding money to your balance.
- Request shipping for items already in the warehouse, on a tracked line.
- Screenshot everything: orders, balance, parcel status and support replies.
- Ask for refunds in writing for anything not yet bought.
- Contact your card or PayPal provider if refunds don't arrive within a reasonable time.
- Ignore paid recovery offers from strangers.
Protect what's there, document everything, and use payment disputes if needed.
Loongbuy and Usfans compared
| Loongbuy | Usfans | |
|---|---|---|
| Status | Complaints March–May 2026 | Operating |
| Free storage | Conflicting third-party claims | 90 days |
| Free photos | Check current terms | 3–5 per item |
| Interface | English | English and Spanish |
| Review signal | Cluster of stopped-shipment complaints | Score suppressed after a fake-review sanction; detailed reviews mostly positive on photos |
Usfans is operating normally; read its reviews with care too.
Why third-party terms for Loongbuy conflict
Some agent sites list Loongbuy's storage and fees inconsistently, sometimes quoting different figures on the same page. That usually reflects pages updated in pieces rather than anything deliberate, but it means outside summaries aren't reliable. If you continue using Loongbuy, rely on its own pages and your order screen.
Use Loongbuy's own pages, not outside summaries.
If you move to Usfans
Usfans' terms are stated on its own site: 90 days of free storage and 3 to 5 free photos per item. It offers a Spanish interface and lines aimed at Spain, France and the US, and reviewers praise its photos, packing and support. Its fee is described differently by different sources, so build a cart to see it. As with any agent after a scare, start with a small order paid by card or PayPal.
Test Usfans with a small order before moving everything.
Moving a Loongbuy spreadsheet
- Copy a link from the Loongbuy sheet.
- Use the link helper to rebuild the marketplace link.
- Paste it into usfans.com and recheck the listing.
Your finds aren't tied to Loongbuy, so convert them now while it's easy.
Reading complaint clusters
Not every cluster of complaints means an agent is failing; seasonal peaks and line problems cause delays everywhere. Signs that a cluster is serious include refunds not being paid, support going silent, and the same story from many unrelated buyers over weeks. Loongbuy's 2026 complaints included the first and third. Compare that with the June 2026 Litbuy rumour, which turned out to be false; evidence, not volume, is what matters.
Unpaid refunds and repeated stories are the serious signs.
Other alternatives
Besides Usfans, buyers leaving Loongbuy look at agents with published terms, such as Oopbuy and Superbuy, or long storage, such as Basetao. The agent index shows every agent's status and check date.
Compare two or three alternatives on the same cart.
Taxes don't change with the agent
EU parcels pay VAT from the first euro and a €3 duty for each item category in IOSS parcels up to €150; US parcels pay duties since the 2025 change. Choose a tax-inclusive line wherever you ship from.
Pick tax-inclusive lines at any agent.
Spanish and French buyers
Loongbuy had buyers across Europe, including Spain and France, Usfans' two largest markets. If you're considering Usfans, Spanish readers can start with Usfans opiniones and French readers with Usfans avis, both of which summarise what buyers say and how to test the agent safely.
Read the buyer reviews in your own language before switching.
When to give up on stored items
If shipping requests go unanswered for weeks and refunds don't arrive, it may be time to focus on recovering your payment rather than the items. Card and PayPal disputes have time limits, so don't wait indefinitely in the hope that a stalled parcel moves. Keep your evidence organised: dates of requests, support replies and payment records.
Don't let dispute deadlines pass while waiting on a stalled agent.
Testing a new agent
After problems at one agent, test the next with two inexpensive items before moving your whole list. Note how fees are shown, how fast photos arrive, how support answers and how long delivery takes to your address.
A small first order tells you whether you can trust a new agent with more.
Lessons for any agent
Keep balances small, ship regularly, pay per order with a method that allows disputes, and keep your own list of item numbers so you can switch quickly. Those habits limit the damage when any agent, including Usfans, runs into trouble. For Usfans' trust record, see is Usfans legit.
Small balances and your own item list are the best insurance.
FAQ
What are the Loongbuy complaints about?
Buyers on Trustpilot reported shipments that stopped moving and refunds that didn't arrive, mostly between March and May 2026.
Has Loongbuy shut down?
It hasn't been declared closed, but the complaints justify caution.
What should I do if I have items at Loongbuy?
Don't add money, request shipping for stored items, keep screenshots, and contact your card or PayPal provider if refunds don't arrive.
Is Usfans safer than Loongbuy?
Usfans is operating and buyers report receiving parcels. Its Trustpilot score was suppressed after a fake-review sanction, so read detailed reviews and start small.
Can I move a Loongbuy spreadsheet to Usfans?
Yes. Extract the marketplace link with the link helper and paste it into Usfans.